General
Who can order through the Antech™ online ordering platform?
Our online ordering platform is available exclusively to licensed veterinary practices and requires verification during registration and account approval. This helps ensure accurate pricing, secure ordering, and a personalized purchasing experience. Products are intended for professional use by licensed veterinary practices and should be used in accordance with applicable instructions and regulations.
All purchases are subject to Antech Access Master Terms and Conditions and any applicable customer agreements, which govern in the event of any conflict with the FAQs. Your use of the online ordering platform is also subject to our Privacy Policy, which describes how we collect, use, and protect your information.
What products can I purchase online?
You can order a wide range of in-house diagnostic reagents, consumables, supplies, and truRapid™ tests. We're continually expanding the products available through online ordering.
Do I need an account to place an order?
Yes. An approved online account is required before placing an order. Your account provides access to personalized pricing, order history, promotions, and other helpful self-service features.
How do I create an account?
If you know the email address associated with your clinic and your Antech account number, simply select Register and complete the business verification form.
If you're not sure which email or account number is on file, we're happy to help. Contact Customer Service at:
US orders.lvld@antechdx.com 800-872-1001 Option #3, then Option #1
Australia orders.anz@antechdx.com 1300-437-522 Option #2
New Zealand orders.anz@antechdx.com 09-871-7699 Option #2
Pricing
Will I see my clinic's contract pricing?
Yes. Once your account has been approved, your contract pricing will appear once your account is approved.
In the event of any pricing discrepancy, your applicable written agreement with Antech will be the control. While we strive for accuracy, pricing and availability are subject to change and may be affected by system or administrative errors. Antech reserves the right to correct any errors prior to order fulfillment. All prices are listed in USD unless otherwise specified. Applicable taxes, including sales tax or GST/HST where required, will be calculated and applied at checkout.
Can I take advantage of online promotions?
Yes. Eligible promotions and special offers will be available directly within the online ordering platform.
Ordering
Can I reorder products I've purchased before?
Yes. Simply sign in to My Account, select My Orders, and choose the previous order you'd like to reorder.
Can I view my order history?
Yes. Your complete online order history is available anytime under My Account > My Orders, making it easy to review and reorder products.
I accidentally ordered the wrong product. What should I do?
If you notice an error after placing your order, please contact Customer Service as soon as possible. Orders may not be cancelled once processed or shipped. However, if you experience an issue with your order (including damaged, defective, or incorrect items), please contact Customer Service and we will work with you to resolve the issue in accordance with our applicable terms and policies.
US orders.lvld@antechdx.com 800-872-1001 Option #3, then Option #1
Australia orders.anz@antechdx.com 1300-437-522 Option #2
New Zealand orders.anz@antechdx.com 09-871-7699 Option #2
Shipping
Do you offer free shipping?
Yes. Orders over $750 qualify for free standard shipping within the contiguous United States. Eligible orders will automatically receive free shipping at checkout. Some exclusions may apply.
How long will my order take to arrive?
Delivery times vary depending on product availability, order size, and shipping destination. Estimated delivery dates will be provided during checkout whenever available. Delivery timelines are estimates only and are not guaranteed. Antech is not responsible for carrier delays or events outside of its control once an order has shipped.
Returns
What is your return policy?
All sales are final. If you have questions about an order you've received, please contact Customer Service. Our team is happy to review your situation and help determine the best next step.
Still Have Questions?
We're here to help.
If you need assistance with registration, placing an order, or managing your account, please contact Customer Service or reach out to your Antech account manager.
US orders.lvld@antechdx.com 800-872-1001 Option #3, then Option #1
Australia orders.anz@antechdx.com 1300-437-522 Option #2
New Zealand orders.anz@antechdx.com 09-871-7699 Option #2